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FAQ

Below are some pages that often answer most questions. If you need help, please contact us or call, and we are happy to help. The best way to contact us about our product is by telephone or email. Provide product numbers and any questions you have.

Email questions to: info@midwesttheaterseating.com

Emails will be answered in the order they are received by one of our staff. Most emails sent Monday Friday are answered the same day. Questions - Call our office at 1-877-324-9244 9 am to 5 pm, Monday Friday (central standard time). Order by phone (toll free) 1-877-324-9544.

Dolphin Seating

Dolphin Color Chart
Dolphin Installation Instructions

Dafeng Seating

Dafeng Color Chart
Dafeng Installation Instructions

Shipping and Delivery

Midwest Theater Seating ships anywhere in the continental United States.

Out of Stock/Backorder Products

In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 16 weeks.

Transit Time

On average, large items that ship UPS take 3 to 5 business days in transit from the time it ships, not from the time its ordered.

Warehouse Pickup

Items may be picked up at our warehouse. Pick ups will be scheduled by our customer service department when the order is ready. Please note this warehouse is not a store or showroom.

Chair Assembly

Chairs do require light assembly, which can be done with basic hand tools (screw driver, etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.

Installation

You are fully responsible for the safe and proper installation of these chairs at your location. We, the seller, cannot be held responsible or liable for injuries or damages sustained by improper or poor installation. We further are not liable nor will we replace damaged items due to customer neglect or abuse.

Price Matching

We will match any price for the same product found cheaper on any other website. Please call or email with the website where the item was found cheaper. If it is in fact the same exact item and same manufacturer, we will meet the price of the other web site with the shipping cost and the price of the item.

Pricing

If there is a pricing error on our web site, we will contact you with the correct price before processing your order.

Color Shades

Attention: We do not guarantee color, tone, or shades of items, because screen settings vary from PC to PC. If you are trying to match items to other items, you must do so at your own risk. Please read all our policies before making your purchase.

Payment

We accept Visa and Master Card (Paypal) Money Orders or Cashier Checks. We do NOT accept personal checks.

Sales Tax

There is no sales tax charged unless you live in the State of Minnesota. Minnesota sales tax is 6.5%.

Returns

We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report it to us within 48 hours and it will be repaired to new condition, replaced or you can have credit towards another item. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up from your location.

If there is nothing wrong with the merchandise and you simply do not like the choice you made, the item may be returned for a refund minus a 20% RESTOCKING fee. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned within 14 days of receiving the merchandise.

Canceling or Changing Orders

Standard Items
Standard item can be canceled up to 48 hours prior to shipping Canceled orders that are not canceled the same day the order is placed will occur a 5% cancellation fee. Once the items are in the shipping process, there is a 20% cancellation fee. If the product has already shipped there is a 20% restocking fee plus the freight charge that the shipping company charges our company for the return. If the order is refused at delivery or there is nobody to receive the delivery at the scheduled time by the shipping company the same charges occur as stated above.

Custom Items
What is a custom item? A custom item is an item that has a color option swatch to choose from. These items are all custom made to order and are not sitting in stock in our warehouse. These items can be changed or canceled within 5 days of placing the order with a 5% cancellation fee. These orders cannot be changed after 5 days due to the fact that they are in the manufacturing process. If canceled there is a 30% cancellation fee due to the fact that these items are custom made to order.

Warranty Information

Upholstered Product
All of our upholstered products are guaranteed for 30 days (from the time the items are received) against defects in (leather, cloth, vinyl leather match) merchandise. We will replace any defective cushions or seat pads that are defective. Because of daily wear and tear on upholstered items or mistreatment if the product we cannot warranty these type of products over 60 days. There will be a parts charge on anything over the 60 days.

General Warranty

All of our products have a 60 day warranty against defects in material and craftsmanship. We will replace defective product within 60 days of delivery.

Damaged or Incorrect Items

All items are fully inspected prior to shipment and will only ship if they are in perfect condition. We will repair or replace any noted damaged items. The product damage must be noted on the freight bill before signing for the complete order. All merchandise must be fully inspected before signing for. All damage must be noted on the freight bill. If the freight bill is signed without any notation of any damage, Midwest Theater Seating is not responsible for repairing or replacing any items. In the event that the merchandise has damage and there is no notation on the freight bill, a claim must be made with the shipping company direct and not with Midwest Theater Seating. In this case the freight company will send you a claim form. If the damage is noted on the freight bill Midwest Theater Seating will repair or replace the items to perfect condition, which ever we see to be the best way.

Your Satisfaction Comes First with US! Items with noted damage in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping.

What if the merchandise is damaged? Have the delivering driver mark on the freight bill which items were damaged or shorted. All damaged merchandise must be noted on the shipping bills. If the merchandise is damaged beyond use, we ask that you refuse only the items that are damaged, not the complete order. Please keep all packing that the merchandise came in. Any damages or shortages must be noted on the freight bill. We ask that you then call our company and the shipping company to report the situation, and we will file a claim and order the replacements. In no case can we accept reports of damages or shortages after 24 hours of receipt. We are limited to the amount of time the law allows for us to file a claim.

For missing parts etc., please contact us by phone or email within 2 days of receipt for replacement parts.

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